FAQ

In addition to our online storem, we currently have two stores in Vancouver, with more on the way. Shop House iD at House Concepts, located in Vancouver's Beach District at 701-1480 Howe Street. We also have a pop-up store located in the lobby of the Fairmont Pacific Rim.

Follow us on instagram @wearehouseid and subscribe to our emails to stay up to date on our new stores and events.

Yes. Select 'Pick Up' as your desired method of shipping when placing your order, then select your preferred location. You will receive a confirmation email when your order is ready for pick-up.

We offer complimentary standard shipping on all orders over $200 before tax. For more info check out our shipping page.

Once your order ships, we will email you a shipping confirmation which includes a tracking number.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay.

View our returns policy

Send us an email to hello@house-id.com with your order details and description of the issue and our team will get back to you.

Please double check your order before you confirm it, as we are unable to modify or cancel an order once it's been placed.